TERMS & CONDITIONS
My Little Room SA’s General Terms of Sale for use of the website www.mylittleroom.ch
The purpose of these general terms of sale is to govern relations between:
- My Little Room SA - Route des Jeunes 59 - 1212 Grand-Lancy, registered in the commercial register of Geneva under number CH-660-2088011-6 and publisher of the website www.mylittleroom.ch
- and any person or entity wishing to make a purchase via the website My Little Room SA hereinafter called the Customer.
1 - Purpose
The purpose of these general terms of sale is to define the contractual relationship between My Little Room SA and the Customer and the conditions applicable to all purchases made through the online shop My Little Room SA, by the Customer, whether a professional or consumer. The purchase of goods through this site implies acceptance by the Customer of these terms of sale.
These general terms of sale prevail over any other general or special conditions not specifically approved by My Little Room SA. My Little Room SA reserves the right to modify its terms of sale at any time. In this case, the applicable terms will be those in effect on the date of the order by the Customer. The Customer is responsible for regularly checking the content of and any changes to these terms by visiting the following URL: http://www.mylittleroom.ch/cgv. The general terms of sale are available in French, German and English.
2 - Specifications of the products offered
The products sold are those listed on the My Little Room SA website. These products are available for sale within the limits of available stock. Product specifications and photos are set in accordance with the supplier and are for information purposes only. The photographs on the website are as accurate as possible but perfect similarity with the product cannot be guaranteed, especially with regard to colours.
3 - Prices
Prices on the website are tax-inclusive in Swiss francs taking into account the VAT applicable on the day of the order. Any change in the rate will be reflected in product prices. My Little Room SA reserves the right to change prices at any time and without notice, it being understood however that the price listed on the website on the day of the order shall be the only one applicable to the Customer. Prices listed outside the website (social networks, catalogs and other supports) are therefore not contractual and may be subject to change. My Little Room SA reserves the right to not deliver products if their corresponding prices shown are incorrect and agrees to inform its customers about the price difference and will offer alternative products. My Little Room SA may offer sales and promotions on its website. These offers are only valid during the posting period on the site and cannot be applied retroactively.
Vouchers or discounts distributed on the site or through partner sites are only valid under the conditions established in the offer. These vouchers or discounts can only be used when ordering and must be entered in the field provided for this purpose. By no means can a voucher or discount be applied retroactively.
The shipping fees listed in the "shopping basket" of the order form are added to the listed prices.
4 - Orders and completion of the sale
The Customer, who wishes to buy a product at the My Little Room SA website, must go through the various stages of the purchase process (summary of the products selected and placed in the shopping basket, identification, address and choice of delivery and choice of payment and payment as provided). Confirmation of the order implies acceptance of the terms of sale, the recognition of having perfect knowledge of the same and waiver of any claims against these terms of sale or other conditions. All information provided and the registered confirmation shall constitute valid proof of the transaction. Confirmation shall constitute the signing and acceptance of the transactions made. My Little Room SA will send the details of the order made via e-mail.
Payment for purchases made at www.mylittleroom.ch is due at the time of the order, without discount. Payment may be made by bank credit card (Visa or MasterCard) or Postcard account or via bank transfer. The Customer has 3 working days to pay via bank transfer; the order will be canceled if no payment is done within this time.>
My Little Room SA does not have access to confidential information related to the payment method. The information entered is encrypted and securely transmitted to the company DATATRANS without My Little Room SA or any third parties being able to access it.
5 - Shipping
My Little Room SA commits on informing customers of any delivery delay but cannot be held responsible for these delays nor give any form of compensation for these delays.
In case of damage during the transportation, a written notification should be sent to the transporter within 3 days after receipt of the parcel.
By signing the bill of delivery of the transporter, the Client (or addressee) accepts the delivery of the product(s). In case that the packaging of the delivery looks damaged or if the number of packages received is not as expected, the client or addressee should open the delivery in presence of the transporter to check for any damages or missing, or note « under reservations » when signing the bill of delivery. In case the client or addressee notices a damage due to the shipment, the client has the right to refuse the delivery and note « transport damage » on the bill of delivery. Should the client discover a damage of the products after signing the bill of delivery, the client will have to contact the Client Services of MyLittleRoom: firstname.lastname@example.org within 3 days for any claims.
Deliveries are made to the shipping address specified by the customer during the ordering process.
5.1. Delivery Costs
The shipping cost is indicated in the "shopping basket" and is subject to the approval of the customer before the validation of each order and the amount may vary depending on the weight of the package, the amount of the order and country of delivery.
Pick up at store orders are free of shipping cost.
For countries other than Switzerland, deliveries are made on a DDU basis (Delivery Duty Unpaid). Swiss VAT will be deducted from the selling price, but the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase.
If no price is showing when slecting the delivery country, the Customer should contact My LIttle Room SA. My Little Room SA reserves the right not to deliver furniture outside Switzerland.
5.2. Delivery Time
Delivery times are applied once the payment is received, and the package is ready for shipment. Below delivery times apply to products in stock. Delivery times for products not in stock are mentioned on the product page. Shipment of the order is made once all items included in the order are in stock.
5.2. A. Deliveries within Switzerland:
- Parcel below 30kg: DPD and Swis Post delivery time is of 1 or 2 working days. With DPD Predict Customer will receive a message (by email and/or SMS), enabling her/him interactively to select the required day for the delivery from three suggested options – the next day, the day after next or the day after that.
- Parcels above 30kg: 3 working days after the order is paid, customers will be contacted by our transporter to fix an appointment for delivery within 5 to 7 working days.
5.2. B. Deliveries outside from Switzerland:
Your items will then be entrusted to Swiss Post which will then deliver them to its partner in your country. The delivery times therefore depend on these different providers. We cannot give you estimated deadlines.
5.3. Assembly Service
Furniture assembly services, available only for Switzerland, are carried out by professional carpenters. The assembly costs are calculated according to the assembly time required for each piece of furniture.
5.4. Old Furniture trade-in
When delivering a furniture order, we give you the opportunity to take back your old furniture (only available for Switzerland) and recycle it in an environmentally friendly way. Price available on request: email@example.com.
6 - Guarantee for defects and withdrawal
In case of non-compliance of a product sold, My Little Room SA’s guarantee is limited to product return and exchange or refund of the product, subject to compliance by the Customer with the conditions and time limits specified in the following paragraph.
Regardless of the existence of product non-compliance, the Customer, a non-professional individual, has a withdrawal period of seven days from delivery of their order to return the product to My Little Room SA for exchange or refund without penalty, except for return costs.
In case of a return consistent with the above two paragraphs, the price paid will be refunded as follows:
- if the return is due to an error on the part of My Little Room SA in the delivery, by refunding the amount charged to the Customer’s credit card
- in other cases, by offering the Customer a gift certificate for the website www.mylittleroom.ch.
To return a product the customer needs to contact My Little Room's Customer Service by email on the following address firstname.lastname@example.org, prior to sending the product back, and needs to mention the order number, the products that the customer wishes to return and the reason for returning them. My Little Room SA reserves the right to refuse a returned product in case the Customer did not contact My Little Room's Customer Service beforehand and within the defined time line. My Little Room 's Customer Service will then inform the Customer on how to proceed with the return.
All goods returned must be in their original packaging, should neither have been used nor have been damaged. Furniture ordered on demand (items ordered outside from our site or personalized items –e.g. specific color choices ) cannot be canceled 7 days following the order date. These items cannot be returned once received.
7 - Guarantees and Liability
My Little Room SA has taken all precautions to ensure both reliable information and secure access to its website www.mylittleroom.ch.
However, My Little Room SA cannot, under any circumstances, guarantee the total absence of material error, technical defects or other unintended problems.
Likewise, no assurance can be given as to the suitability of the site for your particular needs and uses.
My Little Room SA shall not be held responsible for any damage related to the use of its site, and accepts no responsibility for the information contained in other sites that may be linked to it by a hypertext link or any other means.
8 - Intellectual Property Rights
All data of any kind, including text, graphics, logos, icons, images, audio or video clips, trademarks, and software appearing on the Site are necessarily protected by copyright, trademark rights and other intellectual property rights.
My Little Room SA, in its capacity as publisher of the Site, grants the User the right to private, non-collective and non-exclusive use of said content.
In these conditions, the User agrees not to reproduce, summarize, modify, alter or redistribute, without the express authorisation of the publisher, any text, title, application, software, logo, brand, information or illustration for any other use that is not strictly private, which excludes any representation for professional purposes or bulk redistribution.
Similarly, the User agrees not to copy all or part of the Site to another site or an internal corporate network. My Little Room SA shall not be held responsible for any use made by Users of the data available on the Site.
The creation of hypertext links from another website to the Site must be expressly authorised by My Little Room SA.
9 - Personal data protection
All customer data is treated in a strictly confidential manner and My Little Room SA agrees to respect the ethical rules issued by the ASVPC and current legislation, in particular regarding data protection.
We only use your data for the smooth running of your order. The e-mail address provided during registration will only be used to confirm your orders with you. You may unsubscribe at any time. My Little Room SA will not disclose your personal information to third parties for commercial purposes.
According to federal law on personal data protection, you can review and edit your personal information at any time upon request at the following address: email@example.com
Use of the website www.mylittleroom.ch is for private use only. Any commercial use, particularly for the resale to third parties of products purchased on the site, is prohibited.
Any violation of this condition will be punishable by immediate and permanent exclusion from the circle of members. The damages are reserved.
11 - Applicable law and jurisdiction
Relations between My Little Room SA and the Customer are governed by Swiss law.
Jurisdiction for any dispute relating to the relations between My Little Room SA and the Customer is at the headquarters of the company My Little Room SA.
Date of last modification: 18th November 2020