RETURN & REFUND
YOU ORDERED AN ITEM BUT IT DOES NOT MEET YOUR EXPECTATIONS, NO PROBLEM, YOU CAN RETURN IT TO MYLITTLEROOM!
You have 7 working days following the day you receive the goods to inform us about your wish to return a product. Just contact our Customer Service via email on firstname.lastname@example.org, mentioning your order number, the products you want to return and the reason for the return. MyLittleRoom will then inform you on the process to follow. Any goods returned must be packed in their original packaging and must not have been used or damaged. You have 15 working days following the day you contact us to return the goods to MyLittleRoom by dropping off the package at a DPD shop or at our showroom.
MyLittleRoom may not refund orders in case the above delays are exceeded, or if our Customer Service was not contacted prior to the return, or if the returned goods have been used or damaged.
Please note that special orders (products that are not on our online catalogue, or personalized products - example : specific choice of colour) cannot be cancelled 7 working days following the date the order was placed. These products cannot be returned.
HOW TO RETURN A PRODUCT? ARE THERE ANY RETURN FEES TO PAY?
FOR ORDERS WITHIN SWITZERLAND:
• For goods below 30kg: MyLittleRoom sends you a return label to apply on the returned package. You will then need to drop off your return package at a DPD shop. You will be charged a fixed return fee of 8 CHF, which will be deducted from your order refund.
• For goods above 30kg: you will be charged the unwanted items transportation costs (delivery to you and return to our warehouse). These costs depend on the returned goods weight. We can help you arrange the return of the unwanted goods via our furniture carriers and provide you with the transportation price.
FOR ORDERS OUTSIDE FROM SWITZERLAND:
All costs to return unwanted items will be borne by the customer.
WHAT IS OUR REFUND POLICY?
If the unwanted goods are returned according to the above mentioned conditions, we will refund you within the next 5 working days following the receipt of the goods in our warehouse, using the same payment method as you have used when placing your order. If you have paid by credit card when placing your order, we will refund you on this same credit card. If you have paid via wire transfer, we will refund you on your bank account, after checking your banking details with you.
If the unwanted goods are returned according to the above mentioned conditions :
• FOR RETURNED ITEMS BELOW 30KG (decoration or small furniture) : we will refund you the returned goods price, minus 8 CHF for return shipping fees.
• FOR RETURNED ITEMS ABOVE 30KG (furniture) : all transportation fees (delivery to the customer and return to our warehouse) will be borne by the customer. We will refund the price of the return goods only.
• FOR ALL ORDERS SHIPPED OUTSIDE FROM SWITZERLAND : shipping fees for goods delivery and return will be borne by the customer. We will only refund the price of the returned goods in CHF, using the exchange rate of the day, banking fees - if any - will be borne by the customer.