SERVICES

DELIVERY METHODS

As we want to offer you a service that will meet your personal needs, we work with several delivery companies to deliver you anywhere in Switzerland.

NB : the following delivery times applies to items in stock.

DPD : 24 - 48h delivery for every order placed and paid before 1PM, for packages below 30kg.

La Poste - Economy : 24 - 48h delivery for every order placed and paid before 1PM, for packages below 30kg.

La Poste - Priority : 24h delivery for every order placed and paid before 1PM, for packages below 30kg.

La Poste - Saturday : delivery the next Saturday, for every order placed until Friday at 12PM, for packages below 30kg.

Professional Carrier Service : by phone appointment for furniture orders or packages above 30kg. Delivery to your floor and in the room of your choice.

 

SHIPPING COSTS

Shipping costs may vary depending on the nature of your order.

NB : informations below are valid for Switzerland only.

Orders below CHF 150.-
Shipping cost available in « Cart » (Swiss Post or DPD).

Orders above CHF 150.- (< 30kg, except furniture)
Free delivery with DPD.

Orders below CHF 1000.- (> 30kg, furniture)
Fixes shipping fee of CHF 50.- .

Orders above CHF 1000.-
Free delivery with a professional carrier service.

 

DELIVERY TIME

Delivery time may vary depending on whether the ordered items are in stock or not. For items on order, the delivery time frame indicated on the website is only an estimate.

For items in stock
- 24 - 48h delivery with Swiss Post or DPD
- Professional Carrier Service : the carrier will contact you within 3 working days following your order to make a delivery appointment

For items on order
- A delivery time frame is indicated on each item’s page
- You will be notified of a date of delivery via e-mail once we have more precise detail on the availability of your order
- Production delays beyond our control may occur at our suppliers, and extend the scheduled delivery time. In case of important delay, you can cancel your order and be refunded. We do not offer any compensation in case of delay beyond our will.

What happens if my order contains some items in stock and some items on order ?
We dispatch orders only when all ordered items are available. However, you can ask for a partial shipment of items already available by contacting our client service by e-mail or by phone.
Please note that partial shipment may generate extra costs.

 

FURNITURE ASSEMBLY SERVICE

You can choose our furniture assembly service by checking the box in the lower part of the product description. Your furniture will be assembled directly at your home in the room of your choice by a professional team the day of the delivery.

This service can also be booked after you have placed your order. Just choose from the options below and make sure that the selected furniture assembly service corresponds to the product.

 

DELIVERIES OUTSIDE SWITZERLAND

We do not ship any piece of furniture outside Switzerland. For other items (toys, decorative items and small nursery items), fees and delivery time may vary depending on the country of destination.

Countries delivered
We ship worldwide.

Shipping Costs and VAT
- Prices of items are automatically displayed without taxes (Swiss VAT 7.7%).
- Caution: you will certainly have to pay custom fees and your country’s VAT at the delivery.
- The shipping costs are available once you are in «Cart»